Ideas about professional education, instructional design and the systems that turn industry knowledge into clear, practical and usable learning.
BC Home Builders Licensing Class Upcoming Course | Customer Service and Home Warranty (BLDC 1010) I will be instructing Customer Service and Home Warranty (BLDC 1010) at BCIT beginning April 13. This course runs once a week on Mondays for 12 weeks and is part of the...
Upcoming FVREB Class | PDP Accredited I will be instructing a full-day PDP-accredited customer service course at the Fraser Valley Real Estate Board on April 9. More and more organizations, large and small alike, are realizing that their greatest differentiator is not...
A practical look at the difference between sales and marketing, and why businesses need both clear messaging and real customer conversations.
Personal Branding for Realtors I’ll be instructing Personal Branding for Realtors for the Fraser Valley Real Estate Board this spring. This six-hour, PDP-accredited course explores how real estate professionals can clarify their positioning, communicate their value,...