I will be instructing a full-day PDP-accredited customer service course at the Fraser Valley Real Estate Board on April 9.

More and more organizations, large and small alike, are realizing that their greatest differentiator is not price or product, but how customers feel when they do business with them. Delivering an exceptional customer experience is no longer a luxury or a nice-to-have. It has become the deciding factor in whether a customer stays loyal or quietly moves to a competitor.

This course equips real estate agents with the skills to deliver professional, consistent, and high-quality client experiences.

Participants will develop a clear understanding of the key components of exceptional customer service, including how to navigate clients’ values, beliefs, and expectations. By mastering these skills, agents can contribute to an enhanced industry reputation, reduce conflict, and build stronger client relationships that support long-term success.

Key topics include:
● Foundations of exceptional customer service
● Understanding client values, beliefs, and expectations
● Strategies for handling conflict and complaints effectively
● Building trust and loyalty through communication
● Creating a positive, repeat, and referral-based business model

Course Date: April 9, 2026
Location: FVREB
To Register: https://learning.crea.ca/pages/740/excellence-in-customer-service-building-a-repeat-and-referral-based-business-new-fvreb-course-in-person